Google Archives - Dooley Communications

When customers take the time to write Google reviews, it’s often because they feel they’ve had a memorable experience (either good or bad). If managed properly, reviews are where your company’s customer service skills and processes can shine. Unfortunately, just about every business receives a bad review from time to time. Most of the time,…

The way we buy things has changed. So the way we sell things has to change too. Whether you’re selling a new phone, a pair of shoes, a car or a service, the chances are good that your customer will have read up on you well before you’ve closed the deal. In fact, there’s a…

The news release has always been the workhorse of public relations agencies. Have a new product or a new location? Send out a release. Have a new CEO or maybe you’ve won an award? Write it up and send it out to your media list. Then the Internet came along and made the news release…